We offer FREE standard shipping on all U.S. orders over $75.

For orders under $75, shipping costs are calculated at checkout based on your order and delivery location.

You’ll always see the applicable shipping cost before completing your purchase.

All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.

Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.

In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page.

Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.

Our hair and scalp care products are produced through carefully selected manufacturing partners that specialize in cosmetic formulations. At Rooted Trēes, we prioritize thoughtfully chosen ingredients, product quality, and formulations designed to support your everyday hair care routine.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package until it arrives.

Yes! We offer international shipping to select countries. Shipping availability and rates depend on your location and will be calculated at checkout.

Please note that international orders may be subject to customs duties and import taxes, which are the customer’s responsibility.